Tag Archives: ROI

“Collective efficiency” – from possibilities to programs

Posted on October 6, 2012 by

Over the past few weeks, I’ve been writing about ways to use collaboration platforms to reduce costs at work. More self-service. Less printing. Lower mobile bills. They’re mundane topics but the value of just these 3 solutions is about $23 million to … Continue reading →

Posted in Social Business | Tagged , , , , , | 7 Comments

The Value of Collaboration #3: Reducing Blackberry costs & mobile phone bills

Posted on September 29, 2012 by

Remember about 10 years ago when your firm would reimburse you for your Internet connection? That’s over now. We reached a tipping point where so many of us wanted a connection anyway that firms didn’t need to pay for it … Continue reading →

Posted in Social Business | Tagged , , , , , | 13 Comments

The Value of Collaboration #2: Reducing how much your firm prints

Posted on September 22, 2012 by

Could you pick a more mundane use case than reducing how much people print at your firm? Yet a collaborative effort to do this can be worth a lot of money – more than the cost of your entire social … Continue reading →

Posted in Social Business | Tagged , , , , | 7 Comments

The Value of Collaboration #1: Reducing internal service costs

Posted on September 15, 2012 by

When it comes to the commercial value of collaboration platforms, there’s still a gap. McKinsey thinks social technologies can unlock a trillion or so of value annually. For a single large firm, social tools and practices could easily be worth … Continue reading →

Posted in Social Business | Tagged , , , , , | 11 Comments

“It’s just the internet at work.”

Posted on August 25, 2012 by

After 5 months of using a social business platform, I’ve stopped talking about social business. Hundreds of elevator pitches, demos, and blog posts later, I’ve pared down my description of our social collaboration platform to 6 words: “It’s just the … Continue reading →

Posted in Social Business | Tagged , , , , , , | 7 Comments

7 elements of an enterprise collaboration strategy

Posted on June 30, 2012 by

I used to talk more about strategy. I used to think of it as high-level, important work while I saw “tactical” work and “implementation details” as somehow beneath me. As Bugs Bunny used to say: “What a maroon.” After creating … Continue reading →

Posted in Social Business | Tagged , , , , , , , | 9 Comments

What’s it worth?

Posted on March 31, 2012 by

If social tools and practices can fundamentally change how we work, how much is that worth? As a starting point, I estimate the top 4 US banks alone can use social business efforts to realize an extra $5 billion of … Continue reading →

Posted in Financial Services, Social Business | Tagged , , , , | 17 Comments

Want ROI? Here are 5 places to look for measurable savings

Posted on January 21, 2012 by

In benchmarking social business programs, I recently met with a company that started their effort more than 3 years ago. Now, more than 20,000 people at their firm were actively using one of the leading collaboration platforms. “That’s great!” I … Continue reading →

Posted in Social Business | Tagged , , , , | 8 Comments

Compliance just said yes to social media. Now what?

Posted on December 17, 2011 by

The ABCs of social media in financial services are about getting access. But the “D” of social media (as the estimable Josh Levine commented last week) is: “Does it make or save money for the company?” In financial services, it’s so hard … Continue reading →

Posted in Financial Services, Social Business | Tagged , , , , | 2 Comments